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Answers to frequently asked questions about our products

How do I send an item as a gift?

We know our beautiful jewellery makes the perfect gift so you can easily send the order directly to your loved ones. Our paperwork will not display any price information so simply add their delivery address at the checkout.

Can I add extra charms to my purchase?

Additional discs and birthstones can be attached to the majority of our personalised designs. Simply add the required additional charm to the basket along with the bracelet or necklace and our fantastic team will have this attached as requested. The

What size product should I choose?

Bloom Boutique Product Sizes. Necklace Sizes:. Shorter Length (36cm):. The shorter length necklace, measuring 36cm, is perfect for a much closer fit or subtle look. Due to it being the smallest size available it is often purchased for gifts towards a

The product I want is unavailable?

At this time, we cannot always confirm when a product will come back into stock. However, we are always working to replenish our inventory as soon as possible. Please contact our fantastic customer care team, who will be able to provide you with an e

How do I upload the image I want for a Photo Gift Set?

Photo Gift Set Guide. 1. Simply select the colour of your jewellery from the options provided. 2. Fill in your required personalisation in the relevant boxes, taking note of any details mentioned in the description. (See Images for colour key of Phot

Can I add extra characters to my engraving?

We understand how important it is to include a meaningful message in your engraving. However, due to the physical limitations of the jewellery piece and to ensure the clarity and quality of the engraving, we must adhere to a strict character limit. W

Can the photo gift box be added to any item?

We have our photo gift box option available to purchase separately. The photo gift set is a great way to make your personalised gift even more special and turn it into a heartfelt memory.

What type of jewellery is more resistant to tarnishing?

For jewellery that is less prone to tarnishing, we recommend our Sterling Silver collection. Our sterling items tend to be more resistant to water damage, and we offer a 6-month guarantee to ensure product satisfaction.

Are your items made from real sterling silver?

Our Sterling Silver products are crafted from authentic 925 Sterling Silver, ensuring high quality and durability. Every product includes a care guide to help maintain its appearance.

Do you offer bespoke services for personalized items?

We specialise in offering high-quality personalised items with available customisation options such as names, initials, messages, and representative birthstones & birth flowers. However, we do not provide bespoke services, meaning we cannot create co

Can I include a gift message with my order?

We have removed our gift message service as part of our initiative to go paper-free. Instead of including gift messages, we offer our Photo Gift Sets, which can be personalised with an image and a message inside the box. If you are looking for a pers