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Bloom Boutique

Find answers to frequently asked questions or get in touch with our fantastic customer care team

Bloom Boutique Help Center

Where is my order?

I have not received an email confirmation?

Returns Policy

My order has arrived wrong / is faulty, what should I do?

My item has tarnished, what should I do?

I made a mistake when ordering, what can I do?

Can I Return/Exchange my Items?

My item is missing a charm or birthstone, what should I do?

My discount code isn't working

Can I amend my order after purchase?

How do I send a gift without revealing the price?

Warranty Information

What should I do if my jewellery doesn't fit?

Can I get a refund for delivery charges if my express delivery order does not arrive on time?

What should I do if my parcel is returned to the sender?

What should I do if my order has not arrived?

What should I do if I've accidentally placed an order twice?

Why am I being charged a recurring amount by Klarna?

How can I track who sent me a gift?

Order Enquiries

UK Delivery Options

Ireland Delivery Options

EU Delivery Options

US Delivery Options

International Delivery Information

Why was express delivery not available for my order?

Delivery Options

How do I send an item as a gift?

Can I add extra charms to my purchase?

What size product should I choose?

The product I want is unavailable?

How do I upload the image I want for a Photo Gift Set?

Can I add extra characters to my engraving?

Can the photo gift box be added to any item?

What type of jewellery is more resistant to tarnishing?

Are your items made from real sterling silver?

Do you offer bespoke services for personalized items?

Can I include a gift message with my order?

Product Options

Can I Become an Affiliate of Bloom Boutique?

How can I delete my account and remove my details from your system?

Business Enquiries

See our available delivery options and answers to frequently asked questions about delivery

Answers to frequently asked questions about our products

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