Our dedicated studio team works hard to ensure all orders are personalised and dispatched as soon as possible. Estimated delivery dates can be seen at the checkout before you place your order. Once your order has been dispatched you will receive an e
After placing an order, a confirmation email should be sent promptly to the email address used at checkout. Please make sure to check your junk or spam inbox, as sometimes emails may be misdirected.
If you have any issues or concerns regarding your item, please get in contact with our customer care team who will be happy to help. UK Returns Process. If you are unhappy with your purchase, we offer a full refund on any products that have not been
All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team with an image of the error, and they will have this resolved for you.
Some of our items are made from plated metal, included with your purchase is a care advice card so you are able to get the most out of your jewellery. As advised, plated items can tarnish over time, and more so if your item has come into contact with
Once your order has been placed, we are unable to amend or cancel it. Because of this, we do our best to eliminate any mistakes before the order is placed by asking you to review and tick the box to confirm that all the personalisation and delivery a
On the rare occasion that you are unhappy with your purchase, we offer a refund on any products that have not been personalised. All personalised items are ineligible for return or refund. Earrings are non-returnable due to health and safety reasons.
We are very sorry it seems your chosen birthstone or charm is missing from your item. Have you taken the item out of the box or checked behind the gift card and foam insert? You may need to remove the item from the box to be sure. At first glance, ad
We are sorry that you're having trouble applying your discount code. Please check that you have entered your discount code correctly and that it has not expired. If you are still having issue's please contact our customer care team. Please note that
We understand that mistakes can occur when completing orders. Unfortunately, once your order is with our studio, we will do our best to fulfil your request; however, we are unable to guarantee that changes can be made to your order. We try to elimina
All of our orders are packaged without any invoices or pricing, this ensures that your personalised item arrives ready for you to gift. Alternatively, you could send our stunning jewellery directly to the recipient.
Provided the care instructions have been followed, your personalised jewellery is covered by our warranty. STERLING SILVER JEWELLERY. Timeless and durable, our sterling silver jewellery is crafted to be cherished. With a 6-month warranty, your piece
If you've received an item and the chain size isn't right for you, please let us know via our contact form. However, some products only come with one length of chain, and in such cases, we are unable to provide a different chain size. Please reach ou
Yes, if you paid for express delivery and your order does not arrive on time, we will process a refund for the delivery charge back to the original payment method. Please let us know if this issue arises with your order so we can process a refund for
If your parcel has been returned to us, we will contact you to confirm the correct delivery address to prevent further delays and reship the item as soon as possible.
If your order has not arrived by the expected delivery date, please first check the tracking information to see if there have been any updates. It may also help to look around your property in case it was left in a safe place. If you still cannot loc
If you've accidentally placed an order twice, please contact us as soon as possible. We can try to locate and cancel the duplicate order for you, but in busy periods, this is not guaranteed.
If you opted for the Klarna 'Pay in 3' payment method, your total purchase amount is split into three equal payments, each charged monthly. Your account will show recurring charges corresponding to this arrangement over the specified period.
In cases where you receive a gift without a clear indication of the sender, we can assist in identifying them. If you need assistance with this, please provide our customer care team with your name and delivery address.