Our dedicated studio team works hard to ensure all orders are personalised and dispatched as soon as possible. Estimated delivery dates can be seen at the checkout before you place your order. Once your order has been dispatched you will receive an e
After placing an order, a confirmation email should be sent promptly to the email address used at checkout. Please make sure to check your junk or spam inbox, as sometimes emails may be misdirected.
We want to ensure that your purchase arrives on time, safe and sound, and as you intended however on the odd occasion our best efforts can fail us. Please get in contact with our customer care team who will be happy to help. UK Returns Process. If yo
All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team with an image of the error along with an image of the quality assurance sticker and they will
Some of our items are made from plated metal so we include the care card to detail how to look after your personalised jewellery. As advised it can tarnish over time and more so if your item has come into contact with water however if your item is un
Once your order has been placed, we are simply unable to amend or cancel. Because of this, we do our best to eliminate any mistakes before the order is placed by asking you to review and tick the box to confirm all the personalisation and delivery ad
On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund. Earrings are non-returnable due to health and safety rea
We are very sorry it seems your chosen birthstone or charm is missing from your item. Have you taken the item out of the box or checked behind the gift card and foam insert? You may need to remove the item from the box to be sure. At first glance, ad
We are sorry that you're having trouble applying your discount code. Please check that you have entered your discount code correctly and that it has not expired. Please note that discount codes cannot be used in conjunction with any other promotions,
We understand that mistakes can occur when completing orders. Unfortunately, once your order is with our studio we will do our utmost to fulfil your request, however cannot guarantee that changes will be made to the finalised transaction. We try to e
All of our orders are packaged without any invoices or pricing, this ensures that your personalised item arrives ready for you to gift. Alternatively, you could send our stunning jewellery directly to the recipient.
Provided the care instructions have been followed, your personalised jewellery is covered by our warranty. STERLING SILVER JEWELLERY. Timeless and durable, our sterling silver jewellery is crafted to be cherished. With a 6-month warranty, your piece