Returns PolicyUpdated a month ago

If you have any issues or concerns regarding your item, please get in contact with our customer care team who will be happy to help.

UK Returns Process

If you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. The product should be returned within the products warranty period and received back in its original packaging and be fit for re-sale. Unfortunately, we do not offer free returns for international customers, however, if an item is faulty please do contact us.

We will be happy to exchange items to UK addresses within our returns policy period. If you need an alternative item, please contact us with details of the product you would like to receive.

Which items am I not able to return?

All personalised items are ineligible for return or refund.

Earrings are non-returnable due to health and safety reasons.

This does not affect your right to return faulty products or your statutory rights.