My item is missing a charm or birthstone, what should I do?Updated 10 months ago

We are very sorry it seems your chosen birthstone or charm is missing from your item. Have you taken the item out of the box or checked behind the gift card and foam insert? You may need to remove the item from the box to be sure.

At first glance, added charms can be missed, as our brilliant team attach these to the chain and then place them behind the foam insert so that everything is protected during transit.

If this is still missing completely, please contact us with an image of the quality assurance box (this can be found on your order form) along with an image of the received item, and we will have any missing charms sent so this can be added to your item.